FAQ
FAQ
Everything you need to know before booking, for schools and families.
Questions school leaders ask
Does the school need to pay anything upfront?
No. By default, each family pays H Studio directly on the session day. If you would rather the school collects the money, that is possible too: the school makes a single payment to H Studio on the agreed date. You choose whichever option suits you best.
How long does the session take?
Each student spends a short, efficient time in the photo area. We coordinate schedules and spaces with the school beforehand.
How are image permissions handled?
Family registration includes a mandatory image consent. For children under 14, a parent or guardian must complete the registration.
How far in advance should we book?
May, June and July dates usually go first. We recommend booking as early as possible.
Is there a minimum number of students?
We recommend a minimum of 20 students to optimise costs and logistics.
Can we book only the academic event?
Yes. Photography and video coverage of the event can be booked on its own.
Do the photographers hold a sexual-offences certificate?
Yes. Everyone on the H Studio team who enters a school holds the negative certificate from the Central Registry of Sex Offenders and Human Trafficking.
Questions from families
Are the photographs private?
Yes. Each family accesses only their own gallery through a private link.
Can we buy extra copies later?
Yes. Families can order extra prints, enlargements or custom albums from their private gallery.
How is it paid?
There are two options, confirmed at the meeting: each family hands over the amount in cash in a sealed envelope with the student's name on the session day, or the school collects the money and pays H Studio directly in a single payment.
Can we do it again next year?
Yes, and it is faster. When you book again we recognise your school, reuse the package, extras and payment method from the previous year, and you can change anything.
What happens to returning, leaving and new students?
Returning families register in a minute: the system retrieves their details and suggests the next class, which they confirm or correct. New students register as usual, and anyone who has left the school simply does not register. Image consent is requested again every year.
What do I do if I lose the photos?
You can request a replacement from the "Photo replacement" page, linked in the footer. We need the email you registered with and the student's name.